Symantec pcAnywhere 12.0 and Symantec pcAnywhere Access Server Streamline Connectivity for SMB and Corporate Help Desk Customers

including support for Mac OS® X.

"Today's customer support organizations must assist a growing number ofusers, including numerous remote locations with different security policiesand multiple hardware devices and software platforms," said Stephen Drake,Program Director, IDC's Mobile Software Service. "Organizations require acomprehensive remote control solution that delivers consistent and secureconnectivity across multiple platforms to increase productivity and reducesupport costs."

"Providing connectivity securely and consistently across these intricateenvironments is imperative in order to rapidly resolve help desk andsupport issues," said Steve Fairbanks, senior director of productmanagement, Symantec Corporation. "By combining additional connectivityoptions, cross-platform support and streamlined ease-of-use with the robustsecurity Symantec users have come to expect, pcAnywhere 12.0 continues toaddress today's requirements for enabling customers to connect to systemsand information anytime from anywhere."

Gateway and Host Invitation Features Simplify Host and Remote Connectivity

Symantec pcAnywhere 12.0 combines a feature-rich, secure remote controlsolution with remote management and advanced file transfer capabilities toquickly resolve help desk and server support issues across multipleplatforms. The new gateway and host invitation features address commonconnectivity challenges encountered by organizations and small businessessupporting multiple, remote devices. By providing real-time discovery ofand secure connection to multiple devices behind firewalls and NetworkAddress Translation (NAT) devices, the new gateway option allows help deskprofessionals to initiate sessions with end-users, minimizing exposure tocommon security risks such as port opening/forwarding to help maintainsecurity policies. In addition, the new host invitation feature offershost users an instantaneous means to initiate remote control sessionswithout requiring either party to know each other's IP address,establishing a reverse connection from behind firewalls and NAT devices.

Symantec pcAnywhere CrossPlatform Component Expands Platform Support

Symantec pcAnywhere 12.0 introduces the new pcAnywhere CrossPlatformcomponent, which expands host and remote platform support acrossWindows®, Linux®, and Mac OS X environments. The pcAnywhereCrossPlatform remote offers a multi-pane view for simultaneous display ofmultiple concurrent remote control and/or file transfer sessions, andenables host-to-host file transfer. Support for the pcAnywhere host inWindows XPe and WEPOS embedded environments enables remote access forbusiness services environments requiring kiosks, point-of-sale or otherspecialized devices. New remote management tools for pcAnywhere Mobileprovide access to Command Prompt, Task Manager and System State toolswithout initiating a remote control session. This greatly reduces steps,bandwidth, and time required for remote troubleshooting and issueresolution from Windows Mobile Pocket PC or Pocket PC Phone Editiondevices.

For expanded ease of use, pcAnywhere 12.0 provides a new basic view userinterface option which offers intuitive, simplified, task-based graphicoptions. The single session manager feature gives users the option tocombine all active sessions into a single window with tabs for eachsession.

Symantec pcAnywhere Access Server Add-On Option Provides ImprovedConnectivity from Anywhere, to Anywhere

The introduction of the Symantec pcAnywhere Access Server enables SMBs,VARs and other service providers a way to support their internal andexternal clients by discovering and connecting to multiple pcAnywhere hoststhrough a centralized, secure host access point from anywhere, regardlessof location or network configuration. With the pcAnywhere Access Server,pcAnywhere hosts establish a reverse connection to pcAnywhere Access Serverfrom behind firewalls and NAT devices. By detecting when host machines areonline and available for connection, pcAnywhere Access Server eases remoteaccess, support discovery and connectivity challenges without incurringexpensive subscription fees.

Administration capabilities within pcAnywhere Access Server allow logicalarrangement of available hosts by customer, organization, or department.The pcAnywhere Web Remote is included with pcAnywhere Access Server,allowing for hosted web-based access from devices, without any requirementto have pcAnywhere pre-installed.

Availability & Pricing

Symantec pcAnywhere 12.0 is scheduled to be generally available before theend of March 2006 through Symantec's worldwide network of distributors andresellers, various retail locations and select online retailers. SymantecpcAnywhere Access Server will be available during the second quarter of2006. For additional product information call (800) 745-6054 or visithttp://www.symantec.com. To obtain licensing information or to locate areseller, visit http://enterprisesecurity.symantec.com/license on the WorldWide Web. Estimated single-user retail pricing for Symantec pcAnywhere12.0 is USD $199.95. Current users of pcAnywhere and select competitiveproducts will be able to upgrade to pcAnywhere 12.0 for an estimated retailprice of USD $99.95 after a $100 mail-in rebate. For small business users,the product will be available in 5-user and 10-packs for estimated retailprices of USD $799.95 and USD $1,599.95, respectively. Symantec pcAnywhere12.0 Host will be available in 1-user and 5-user packs for USD $99.95 andUSD $399.95 respectively. The Symantec pcAnywhere Access Server add-onwill be available in a small business pack for USD $399.95, supporting upto 25 managed devices.

About Symantec

Symantec is the world leader in providing solutions to help individuals andenterprises assure the security, availability, and integrity of theirinformation. Headquartered in Cupertino, Calif., Symantec has operationsin more than 40 countries. More information is available atwww.symantec.com.

NOTE TO EDITORS: If you would like additional information on SymantecCorporation and its products, please visit the Symantec News Room athttp://www.symantec.com/news. All prices noted are in US dollars and arevalid only in the United States.

Symantec and the Symantec Logo are trademarks or registered trademarks ofSymantec Corporation or its affiliates in the U.S. and othercountries. Other names may be trademarks of their respective owners.

(1) Worldwide Remote Control Software 2005-2009 Forecast and 2004 VendorShares, IDC # 33763, August 2005

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